Key Responsibilities
1. Operational Leadership & Planning
Lead and oversee the school’s day-to-day operational functions, ensuring effectiveness and reliability.
Develop and implement operational plans aligned with the school’s strategic priorities.
Establish operational standards, procedures, and performance expectations across relevant support services.
Act as the primary operational point of contact for school leadership and coordinate cross-functional operational matters.

2. Facilities & Infrastructure Management
Oversee the effective operation, maintenance, and development of school facilities and infrastructure.
Ensure preventative and corrective maintenance programs are properly planned and implemented.
Monitor the performance of maintenance, cleaning, security, transportation, and other operational service providers.
Coordinate facility-related projects, repairs, upgrades, and improvement works.
Ensure operational facilities are maintained to appropriate standards of safety, cleanliness, functionality, and presentation.
Work with relevant stakeholders to identify infrastructure needs and develop improvement plans.

3. Health, Safety, Security & Compliance
Ensure that operational activities comply with applicable health, safety, security, environmental, and regulatory requirements.
Establish and maintain appropriate operational policies, procedures, risk assessments, and emergency response protocols.
Coordinate regular inspections, audits, and compliance checks and ensure that identified issues are addressed promptly.
Work closely with internal and external stakeholders on health, safety, security, emergency preparedness, and risk management matters.
Ensure appropriate documentation and records are maintained for inspections, incidents, audits, and regulatory requirements.

4. Team Leadership & Staff Management
Lead, supervise, and develop the operations team, establishing clear responsibilities, objectives, and performance expectations.
Allocate resources and workloads effectively to ensure continuity and quality of service.
Conduct performance reviews and provide regular feedback, coaching, and professional development opportunities.

5. Process Improvement & Operational Excellence
Review existing operational processes and identify opportunities to improve efficiency, quality, and cost-effectiveness.
Introduce appropriate systems and technology to improve operational monitoring, communication, and record keeping.
Lead operational improvement projects from planning through implementation and evaluation.

6. Reporting & Documentation
Establish effective reporting mechanisms for monitoring operational performance.
Prepare regular management reports covering operational performance, budgets, risks, incidents, vendor performance, and improvement initiatives.

Requirements
Bachelor’s degree in Management, Business Administration, Facilities Management, Operations Management, or a related field.
5+ years of relevant professional experience, preferably including experience in school operations, facilities management, hospitality, large-scale service operations, or a comparable environment.
Proven experience managing procurement, budgets, contracts, vendors, facilities, and operational projects.
Excellent communication and interpersonal skills, with the ability to work effectively with academic, administrative, and external stakeholders.
Ability to operate effectively in a fast-paced educational environment and respond calmly and decisively to unexpected operational challenges.
High level of professionalism, accountability, discretion, and service orientation.
Fluency in English is required